Telehealth Consent
What to expect from care by video, its benefits and limits, and your consent.
Draft for legal review. This text isn't final and isn't in effect yet. The published version will replace it before Hoss opens to patients.
What telehealth is
Telehealth means getting care from a licensed clinician using video, audio or secure messaging instead of an in-person visit. Your clinician can review your history, talk with you, look at what can be seen on camera, and recommend treatment.
Benefits
- Care without travel or waiting rooms.
- Your clinician sees your check-in summary before the visit, so you spend the visit on what matters.
- Visit notes, instructions and prescriptions arrive in your portal.
Limits and risks
- Your clinician can't do a hands-on physical exam or in-person tests during a video visit.
- A poor connection can interrupt a visit. If it does, you can rejoin, switch to audio, or be called back.
- Your clinician may decide you need in-person care and refer you to a clinic, urgent care or emergency room.
- As with any electronic communication, there's a small risk of a security failure despite our safeguards.
Your consent
By starting a video visit, you confirm that:
- You're 18 or older.
- You're physically located in the state you told us, at the time of the visit.
- You understand the benefits and limits above.
- You agree to receive care by telehealth.
You can refuse or stop telehealth care at any time without affecting your right to future care. The information shared during a visit becomes part of your medical record, protected as described in our Notice of Privacy Practices.
Emergencies
Telehealth isn't for emergencies. If you have chest pain, trouble breathing, signs of a stroke, or thoughts of harming yourself or others, call 911 or go to the nearest emergency room. In a mental health crisis, call or text 988.
Questions
Email [email protected].