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Legal & privacy

AI Assistant Disclosure

What the Hoss assistant does and doesn't do, and how clinicians stay in charge.

Last updated September 2026Version 2026-09

Draft for legal review. This text isn't final and isn't in effect yet. The published version will replace it before Hoss opens to patients.

Hoss is an AI assistant, not a doctor. It asks questions, explains possibilities and helps you decide what to do next. Diagnoses, treatment and prescriptions come only from licensed clinicians.

What the assistant does

  • Asks about your symptoms and history in plain language, the way a careful clinician would before a visit.
  • Watches for warning signs and tells you right away if you should call 911, call or text 988, or get care in person.
  • Writes a summary of your check-in for the clinician who sees you, so you don't have to repeat yourself.
  • Explains general health information in plain English.

What it doesn't do

  • It doesn't diagnose conditions, prescribe medication or replace a clinician's judgment.
  • It isn't monitored in real time by a person, so it can't respond to an emergency. Call 911 in an emergency.
  • It can make mistakes. Your clinician reviews your answers and asks their own questions.

How clinicians stay in charge

Every visit is with a licensed clinician. They see your answers and the assistant's summary, can correct anything, and make every medical decision. The summary is labeled as prepared by Hoss from your check-in.

Your information

What you tell the assistant is health information, protected under our Privacy Policy and Notice of Privacy Practices.

  • The AI services that power the assistant process it on our behalf under contracts that protect it.
  • They're not allowed to use it to train their own models.
  • Before you create an account, you can delete a check-in you started.

Your choice

You can stop a check-in at any time, and delete one you started before creating an account. During your visit you can raise anything with your clinician, whether or not it came up in the check-in. Questions: [email protected].

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